1. INTRODUCTION
Welcome to HARTFIELD ENERGY SERVICES. This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal information. We are committed to safeguarding your privacy and ensuring the security of the information you provide to us.
By using our services, you agree to the terms outlined in this Privacy Policy.
2. INFORMATION WE COLLECT
2.1 PERSONAL INFORMATION
We may collect personal information that can identify you, such as your name, contact information, email address, and payment details when you interact with us, make a purchase, or use our services. For instance, when you create an account on our platform, we may ask for your name, email address, and other relevant details.
2.2 NON-PERSONAL INFORMATION
In addition to personal information, we may also collect non-personal information, such as demographic data, device information, and usage statistics. This information is crucial for understanding user behaviour, preferences, and trends, helping us improve our services and enhance your overall experience.
3. HOW WE USE YOUR INFORMATION
3.1 PROVIDING SERVICES
We use your information to deliver, improve, and personalize our products and services. This includes order processing, customer support, and providing personalized recommendations based on your preferences and usage patterns. For example, if you purchase a product, we use your information to process the order, communicate delivery updates, and offer related products or services that may interest you.
3.2 COMMUNICATIONS
Your contact information is essential for communication purposes. We may use it to send you important updates about our services, respond to your inquiries, and provide information about promotions, discounts, and new products. You have the option to opt-out of these communications at any time by following the unsubscribe instructions provided in the emails or contacting us directly.
3.3 ANALYTICS AND IMPROVEMENTS
To enhance our services, we analyse non-personal information to understand user behaviour, preferences, and trends. This data helps us make informed decisions about feature improvements, user interface enhancements, and overall service optimization.
3.4 LEGAL COMPLIANCE
We may process your information to comply with legal obligations, such as tax or regulatory requirements. For instance, we may retain transactional data for accounting purposes as required by relevant financial regulations.
4. HOW WE SHARE YOUR INFORMATION
4.1 THIRD-PARTY SERVICE PROVIDERS
We may share your information with trusted third-party service providers who assist us in delivering our products and services. These providers include payment processors, shipping companies, and analytics services. It is important to note that these third parties are obligated to protect your information and can only use it for the purposes specified by HARTFIELD ENERGY SERVICES.
4.2 LEGAL REQUIREMENTS
In certain circumstances, we may disclose your information in response to legal requests, court orders, or to comply with applicable laws. This may include sharing information with law enforcement agencies or government authorities.
4.3 BUSINESS TRANSFER
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of such changes and any choices you may have regarding your information.
5. YOUR CHOICES
5.1 OPT-OUT
You have the option to opt-out of receiving promotional communications from us. You can be initiated this by following the unsubscribe instructions provided in the emails or by contacting us directly. Please note that even if you opt-out of promotional emails, you may still receive transactional or service-related communications.
5.2 ACCESS AND UPDATE
You can access and update your personal information by logging into your account on our platform or by contacting our customer support. Keeping your information accurate and up to date ensures that we can provide you with the best possible service.
5.3 DATA PORTABILITY
Upon request, we can provide you with a copy of your personal information in a commonly used electronic format. This allows you to transfer your data to another service if you choose to do so.
6. COOKIES AND SIMILAR TECHNOLOGIES
6.1 COOKIES
We use cookies and similar technologies to collect information about your interactions with our website. Cookies are small text files registered on your device when you visit our site. They help us recognize your browser, remember your preferences, and provide a more personalized experience. You can manage your cookie preferences through your browser settings.
6.2 ANALYTICS
We utilize third-party analytics services to analyse user behaviour on our website. These services may use cookies and other tracking technologies to collect information about your interactions with our site. The data collected includes pages visited, time spent on each page, and navigation patterns. This information is anonymized and aggregated for analytical purposes.
7. SECURITY
7.1 DATA SECURITY
We take the security of your personal information seriously. We implement a range of security measures, including encryption, access controls, and regular security audits, to protect your information from unauthorized access, disclosure, alteration, and destruction.
7.2 PAYMENT INFORMATION
For online transactions, we use secure payment gateways to process your payment information securely. We do not store your payment details on our servers to ensure an added layer of security.
8. CHILDREN’S PRIVACY
Our services do not target children under the age of eighteen. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us, and we will take appropriate steps to delete such information.
9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices or in response to legal or regulatory developments. We will notify you of significant updates through our website or other communication channels. We recommend that you review this policy regularly to stay informed about how we are protecting your information.
10. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us.
Last Updated: 15/05/2023